Shipping & Returns
FREE SHIPPING ON ALL ORDERS
USA OVER $49 - GLOBAL OVER $549
Shaka Time Hawaii offers complimentary FREE shipping on all U.S. domestic orders exceeding $49 and global orders over $549.
For urgent needs, expedited shipping options for 1 to 2-day rush U.S. orders are available at checkout. We process orders within one business day and promptly ship them from our headquarters in Honolulu, Hawaii.
Deliveries to Hawaii addresses take 1-2 processing and 1-2 business days Standard Delivery.
Other shipping fees are based on the order quantity and the package's weight.
Expedited shipping is only available to physical addresses and not PO Boxes.
About U.S.A. SHIPPING
Under $49 - $7.95 - Standard 7-9 Business Days
Over $49 - FREE Standard 7-9 Business Days
Faster Shipping Offered:
Priority - 4-6 Business Days
Expedited - 3-4 Business Days
Overnight - 1-2 Business Days
About GLOBAL SHIPPING
Under $549 - Standard International Shipping Fee Apply - 2-3 Weeks
Over $549 - FREE Standard International Shipping - 2-3 Weeks
Faster International Shipping Offered:
Expedited - Standard International Shipping Fees Apply - 1 Week
All international orders CUSTOM DUTIES and FEES are the RESPONSIBILITY of the RECEIVER of the order. Please check with your country's post office about these fees.
Tracking Your Order
We utilize USPS, FedEx, GlobalPost, and other reliable shipping services for order delivery. Upon shipment, you'll receive an email containing a tracking number. Simply click the appropriate icon below to track your package. Please note that tracking information typically updates within one or two days after shipment.
Returns and Exchanges
You have 365 days to return your purchase if you're unsatisfied. Simply send it back to our warehouse in Honolulu for a refund.
All returns must be unworn, unwashed, in the same condition as received, and with all original tags and packaging intact.
For RETURNS: You have up to 365 days (1 full year) to return your items. They must be unworn, unwashed, in original condition, and with all original tags and packaging. Please note that shipping fees are non-refundable, and refunds will be credited back to the original method of payment, minus a 10% restocking fee.
For EXCHANGES: You can place a new order online and send the item back for credit, or use the form on the back of your packing slip. Re-shipping fee is FREE with Standard Shipping.
There is NO restocking fee for exchanges.
To start a U.S. Domestic return or exchange, click the Request Return button on your order information. To cover the shipping cost, a flat handling fee of $9.95 will be collected.
ITEMS NOT RETURNABLE: Wholesale, bulk special orders, fabric orders, unpackaged items, made-to-order items (including embroidery, engraving, or special customization), and any closeout or final-sale items. Any unauthorized returns sent beyond our return policy window of 365 days or that do not meet our return requirements will not be refunded and returned to you.
To CANCEL AN ORDER: If your order is pending shipment, contact us via email or phone to cancel. If your order has already shipped, we'll process it as an exchange or return.
To start a U.S. Domestic return or exchange, click the Request Return button to access your account. There is a flat handling fee of $9.95 to cover the shipping cost. Allow 24 hours for an email with a shipping label.
While we cannot provide international return labels, you are welcome to use any postal carrier for your return shipment. Please contact our customer service team before sending your return.
If you prefer to ship your return yourself, use the address below via the carrier of your choice:
Return or exchange address:
Shaka Time Hawaii
866 Iwilei Rd., Suite 206
Honolulu, HI 96817